Dec 23, 2020
This session focused on understanding the barriers to resolving conflict among health care team members and developing skills for using frame-based feedback as an effective way to resolve conflict. Participants worked together, applying the skill of using frame-based feedback to foster relationship building on all levels.
Facilitator:
Jo Shapiro, MD, FACS, Associate Professor,
Otolaryngology-Head and Neck Surgery, HMS; Senior Faculty for the
Center for Medical Simulation in Boston; Consultant for the MGH
Department of Anesthesia, Pain and Critical Care; and Founder,
Brigham and Women’s Hospital Center for Professionalism and Peer
Support